#AkpanOga - "My Mom Doesn't Understand WiFi"

(Akasha's Story) A while back I purchased a new laptop for myself and gave my mother the old one. Since this is the first laptop she's had I went home and hooked up a wireless router so that she could use it all over the house and not be tethered to the living room. Our first hiccup came when she called me concerned that the cable company hadn't charged her for the increase in the service and she didn't want to all of a sudden get a bill with multiple months worth of this additional wireless service. I explained the wireless was just the box that I bought her and there would be no charges other than the cable Internet fees she was already paying.





A few months later she called telling me she was downsizing her bills and she wanted me to call the cable company to disconnect the wireless and she would just plug in the computer to use the Internet. Again I explained to her that she wasn't paying for the wireless that the box was making the house a wireless hotspot, not the cable company.

Recently we went through it again. After a power outage she called me completely enraged over the lack of support she was getting from the cable company trying to get the wireless reset, and that she was going to just cancel the wireless service. I finally got it working for her with a little help from the 14-year-old neighbor. I kind of blame the cable company for not having customer service for the non-tech.

I don't think she's ever going to understand that the wireless is the box and not the cable company beaming a signal to her house. Maybe she's just ahead of the times and I shouldn't be making fun of her.

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